Shipping Policy

Last updated: 31 August 2026

Order processing

Orders are processed within 1–2 working days of being placed. Orders placed on weekends or public holidays are processed on the next working day.

You will receive a confirmation email once your order is placed, and a second email with tracking details once it ships.

Delivery time

Once dispatched, orders within Pakistan are typically delivered in 3–5 working days. Remote or rural areas may take slightly longer.

Delivery times are estimates, not guarantees. Courier delays, weather, public holidays, and other circumstances outside our control can affect them.

Shipping charges

Shipping charges are calculated at checkout and shown before you complete your order.

Order tracking

Once your order ships, we will email you a tracking number. If you have not received tracking details within 3 working days of your order confirmation, contact us and we will check on it.

Incorrect addresses

Please double-check your delivery address and phone number at checkout. We are not responsible for orders delivered to an incorrect address supplied by the customer. If you notice a mistake, contact us immediately — we can update the address only if the order has not yet been dispatched.

Failed deliveries

Our courier will usually attempt delivery more than once and will call the number provided. If delivery fails because the address was incorrect, nobody was available, or the parcel was refused, the order may be returned to us. In that case, redelivery charges apply.

Damaged or missing parcels

If your parcel arrives damaged, or if an item is missing, contact us within 48 hours of delivery with photos of the parcel and its contents. We will investigate with the courier and resolve it.

International shipping

We currently ship within Pakistan only. If you are outside Pakistan and would like to order, get in touch and we will let you know if we can arrange it.